Terms & Conditions Privacy Policy GDPR

Customer Information
Based in Sandyford, Dublin 18 — Electrical Maintenance is a well-established Irish appliance repair and technical electrical contractor. With almost 25 years of experience, we operate on 100% transparency, legal compliance, and customer data privacy.

Terms of Service & Data Protection Policies

Official Terms of Service, appointment policies, cancellation rules, warranty conditions, and full GDPR Data Protection disclosures for 123 Electrical Repairs (123electricalrepair.ie).

Registered Business
CRO: 753868 | VAT: IE02465449M
12-Month Guarantee
Parts & Labour Full Protection
12-Hour Cancellation
100% Full Refund Guaranteed
GDPR 2018 Compliant
Data Privacy & Rights Protected

🔒 Important Payment & Audit Policy

By scheduling an appointment via 123electricalrepair.ie or approving an estimate, you agree to these binding service terms. We operate a 100% card-only digital payment model via Stripe for engineer safety, fraud prevention, and clear digital VAT accounting.

How Our Booking & Service Process Works

A transparent, structured, 7-step process from self-booking to completed warranty.

01

1. Easy 24/7 Scheduling

Visit our website from any device 24/7. Select your required service, submit your equipment details, and select a confirmed arrival window.

02

2. Upfront Diagnostic Fee

Payment covering technician call-out, full fault diagnosis, labour, VAT, and a free return visit (if parts are required) is processed securely online.

03

3. On-Site Inspection

Our technician arrives during your selected time slot to inspect the fault. Because our vans carry major stock parts, 90% of repairs finish on the first visit.

04

4. Transparent Written Quotes

If specialized or out-of-stock parts (like main PCB control boards) are required, our office emails a clear written estimate with no hidden costs.

05

5. Approval & Parts Order

Upon accepting the quote, pay for parts securely via Stripe on our site. We immediately place orders with authorized Irish & European suppliers.

06

6. Guaranteed Return Visit

As soon as replacement parts arrive at our office, we contact you to schedule your return installation visit—with zero additional call-out charges.

07

7. 12-Month Guarantee

Every completed job includes full 12-month warranty protection covering both installed parts and call-back labour for total peace of mind.

Complete Terms & GDPR Disclosures

Detailed statutory disclosures governing your service agreement and personal data protection.

1. Company Identification & Regulatory Attribution

123 Electrical Repairs (123electricalrepair.ie) is a specialized trading division of Electrical Maintenance, a well-established Irish company based in Sandyford, Dublin 18. Official business and regulatory identifiers include:

  • Office Address: Grange House, 94 Foxrock Avenue, Dublin 18, D18 N220
  • CRO Registration Number: 753868
  • VAT Registration Number: IE02465449M
  • Commercial Emergency Lighting (I.S. 3217): QQI-Qualified Commissioner (Registration No: C082024/3106)
  • Restricted Electrical Works (Domestic): 230V mains alterations, consumer unit works, and statutory certification are carried out in partnership with our nominated Safe Electric Registered Electrical Contractor, Conav Engineering (Safe Electric REC A4965).
  • Smart Home Automation: Official Certified Google Nest Pro Installer (ID: 581-374).

2. Booking Charges & Inclusive Services

When booking a service appointment online, a fixed initial call-out fee is collected. This charge explicitly includes:

  • Full technician travel and on-site fault investigation/diagnosis.
  • Initial repair labour completed during the first visit.
  • Full Irish Value Added Tax (VAT).
  • One Free Return Call-Out Visit if specialized non-stock parts must be ordered to complete the repair.

3. 12-Hour Cancellation & Refund Rules

We provide clear, fair cancellation rules for all booked appointments:

  • Cancellations Made 12+ Hours Before Appointment: You receive a 100% full refund of your prepaid call-out fee. Refunds are automatically returned to your original payment card via Stripe within 3–5 business days.
  • Cancellations Within 12 Hours or No Access: If an appointment is cancelled under 12 hours prior to arrival, or if our technician arrives on-site and cannot gain access after attempting contact, the booking fee is retained to cover engineer dispatch costs.

4. Parts Procurement & Card-Only Payment Policy

For uncommon, specialized components required to finish a job:

  • Our office issues a written parts estimate via email.
  • Parts are ordered immediately upon receipt of secure online card payment.
  • Card-Only Requirement: For technician safety and transparent digital accounting, we accept Debit, Credit Card, and Bank Transfer via Stripe. We strictly do not accept cash payments.

5. 12-Month Guarantee & Warranty Conditions

All completed repairs are covered by a 12-month parts and labour warranty from the job completion date:

  • Included: Complete replacement and free fitting labour for any installed part that suffers component failure within 365 days.
  • Excluded: Accidental physical damage, improper user operation, mains power surges, liquid ingress, or new faults originating on unrelated components.

6. Customer On-Site Access Requirements

To ensure engineer safety and timely execution of work, customers agree to:

  • Ensure a responsible adult (18+) is present for the full duration of the engineer’s visit.
  • Provide safe, clear access to the appliance, consumer unit, or heating system requiring inspection.
  • Notify our office of any specific parking permissions or property access codes prior to arrival.

7. General Data Protection Regulation (GDPR) Policy

In compliance with the Irish Data Protection Acts (1988–2018) and the EU General Data Protection Regulation (GDPR 2016/679), Electrical Maintenance (123electricalrepair.ie) acts as the Data Controller for all customer information collected through this website.

A. What Personal Data We Collect:

  • Contact Details: Full name, service address, telephone number, and email address.
  • Technical & Appliance Information: Appliance brand, model plate details, reported fault codes, and property access notes.
  • Financial & Transaction Data: Encrypted payment tokens generated via Stripe (we do not store raw credit card numbers on our servers).
  • Digital Technical Data: IP address, device type, and cookie consent preferences via Cookiebot.

B. Purpose & Legal Basis of Processing:

  • Contract Performance: Processing your address, contact info, and booking to dispatch qualified technicians and complete repairs.
  • Statutory Tax Compliance: Maintaining digital invoicing and VAT records under Revenue Commissioner requirements.
  • Legitimate Interest: Managing 12-month warranty records and job history to deliver call-back support.

C. Authorized Third-Party Data Processors:

Your data is processed strictly to fulfill your booking through bank-grade third-party services:

  • Stripe Inc.: PCI-DSS Level 1 certified payment processing gateway.
  • WPForms / SSL Secure Infrastructure: Encrypted transmission of service inquiries and equipment repair data.
  • Cookiebot / Google Consent Mode v2: Managing cookie consent preferences in full alignment with EU ePrivacy directives.

D. Your Statutory Data Subject Rights:

Under GDPR, you hold full statutory rights regarding your personal data:

  • Right of Access: Request a free copy of all personal data held in our systems.
  • Right to Rectification: Request correction of inaccurate contact or address details.
  • Right to Erasure (“Right to be Forgotten”): Request deletion of your contact data (excluding records required by Irish tax law for 6 years).
  • Right to Object: Opt out of non-essential communications at any time.

To exercise any of your statutory data privacy rights, email our Data Protection Officer directly at info@123electricalrepair.ie.